Zai Customer Support

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:18 AM by Andy McCutcheon

Our team are on hand and ready to provide premium support to your business.

Each of our teams strive to respond to your email within one business day.

Hours of operation

9am–5pm Melbourne/Sydey time
Monday–Friday including public holidays

Contact Email Addresses

(Note that some of our support addresses have changed to 'zaipayments.com'.)

General support enquiries:
helpdesk@zaipayments.com

Technical support:
support@zaipayments.com

Customer onboarding:
onboarding@zaipayments.com

Fraud Prevention:
fraudprevention@zaipayments.com

Chargebacks and Disputes:
chargebacks@zaipayments.com

Compliance:
riskandcompliance@hellozai.com